Refund & Cancellation Policy

1. Subscription Plans

LISDESK offers the following billing structures:

• Annual Subscription: Billed annually, upfront
• Monthly Subscription: Billed month-to-month
• One-Time Implementation: For on-premise deployment setup, training, and go-live support
• Per-Module Add-Ons: NGS pipeline, digital pathology WSI, biobanking modules

2. Free Trial Period

All new clients receive a 14-day free trial with full platform access. No payment information is required during the trial. At the end of the trial, you may choose a subscription plan or your account will automatically suspend (no charge).

3. Cancellation Policy

Monthly Plans

• You may cancel at any time before your next billing cycle
• Access continues until the end of the paid period
• No partial refund is issued for unused days within a billing month

Annual Plans

• Cancellation requests must be submitted in writing at least 30 days before the renewal date
• Early termination within the contract year is subject to the terms of your SLA
• If no SLA exists, a pro-rated refund may be issued for unused complete months (minimum 3 months used before eligibility)

4. Refund Eligibility

5. How to Request a Refund

To request a refund or cancellation:

1. Email billing@lisdesk.com with subject line: "Refund Request — [Your Organization Name]"
2. Include your account ID, invoice number, and reason for refund
3. Our billing team will acknowledge your request within 2 business days
4. Eligible refunds are processed within 7–10 business days to the original payment method

You may also call us directly at +91 99075 52631 during business hours (Mon–Sat, 9:00 AM – 6:00 PM IST).

6. Data After Cancellation

Upon cancellation, your data is retained for 30 days in read-only mode to allow you to export all clinical records. After 30 days, data is securely deleted per our Data Policy. You may request an export at any time during this window.

7. Contact for Billing